Communicating Through Difficult Conversations
Communicating Up, Down, & Sideways



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  • Audience: Everyone
  • Duration: Customizable, 2 hours to 4 days

Communicate Effectively with Anyone


Whether it is the lingering disagreements between partners or co-workers, or between contractors or consultants, unproductive, unfinished, and unresolved conversations cost time, energy, and money. They hamper decision-making, zap motivation, elevate levels of stress, and deflate morale.

Good communicators can work through these difficult conversations, break down defenses, and develop collaborative problem-solving strategies fundamental to creating organizational success and finalizing projects on a timely basis. Participants in this workshop will learn to work through the communication roadblocks that decrease morale and productivity.

Results and Benefits

At the end of this workshop, participants will
have the resources, understanding, and tools to:

  • Manage difficult conversations confidently
  • Lessen anxiety, stress and office tension
  • Enable productive decision-making
  • Work effectively in teams
  • Enhance relationships and build trust with co-workers, clients, and partners
  • Work through conflict situations effectively
  • Break down defenses and generate agreements
  • Improve negotiation skills
  • Use effective problem-solving skills

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