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Communicating Through Difficult Conversations
Communicating Up, Down, & Sideways

  • Audience: Everyone
  • Duration: Customizable, 2 to 28 hours

Whether it is the lingering disagreements between partners or co-workers, or between contractors or consultants, these unproductive, unfinished, and unresolved conversations cost time, energy, and money. They hamper decision-making, zap motivation, elevate levels of stress, and deflate morale. Good communicators can work through these difficult conversations, break down defenses, and develop collaborative problem solving situations fundamental to creating organizational success and finalizing projects on a timely basis.

BENEFITS OBJECTIVES
  • Confidently manage difficult conversations
  • Lessen anxiety when approaching difficult conversations
  • Reduce office tension
  • Enable productive decision-making
  • Increase opportunities for problem solving with co-workers, clients, and partners
  • Enhance relationships, build trust, and increase the bottom line

At the end of this workshop, participants will have the resources, understanding, and tools to:

  • Identify different conflict styles and behaviors
  • Understand how different perspectives influence conflict
  • Create a set of ground rules for working through disagreements
  • Ask questions that break down defenses and generate agreements
  • Understand the difference between a resolvable and non-resolvable conflict
  • Develop different neutral responses to conflict situations
  • Give and receive constructive feedback - explain the role of power-feedback
  • Give and accept apologies
  • Work through the communication roadblocks while managing emotions
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