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Managing Conflict, Creating Resolution
How to Deal with Yourself and the Other Person

  • Audience: Everyone
  • Duration: Customizable, 2 to 14 hours

Confrontation - does it necessarily involve conflict or is it about reality? Conflict is frequently a symptom of mismanaged agreement. Creating an environment where conflict leads to creativity and productivity instead of hostility and tension is a challenge. Positive work climates can exist in cramped offices, understaffed environments, or prestigious places. It is not the exterior place that counts; it is the level of awareness and commitment that people feel towards their work and their coworkers.

BENEFITS OBJECTIVES
  • Work effectively in teams
  • Reduce stress and tension by dissolving conflicts
  • Increased problem solving skills
  • Improve negotiation and communication skills
  • Increase productivity and bottom line

At the end of this workshop, participants will have the resources, understanding, and tools to:

  • Identify different conflict styles and behaviors
  • Understand how different perspectives influence conflict
  • Create a set of ground rules for working through disagreements
  • Ask questions that break down defenses and generate agreements
  • Understand the difference between a resolvable and non-resolvable conflict
  • Develop different neutral responses to conflict situations
  • Give and receive constructive feedback - explain the role of power-feedback
  • Give and accept apologies
  • Work through the communication roadblocks while managing emotions

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