Working with Difficult People
Without Pulling Your Hair Out



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  • Audience: Everyone
  • Duration: Customizable, 2 to 7 hours

Deal Effectively with Anyone and Everyone


Difficult people are painful: they create situations that consume time and energy. Worse, they deflate morale and drain productivity. Whether they are coworkers, partners or clients, they appear in our lives more than we want. In any office you visit, you’ll find them.

In whatever shape these difficult people come in, they can’t be ignored. The trick in dealing with them is to understand how you react and respond to their behaviors and then develop communication and assertiveness strategies that deal effectively with both your responses and actions and their behaviors.

This non-threatening, highly interactive seminar will examine the forces that make difficult people difficult. Teach your group to deal with difficult people and watch the motivation, morale and productivity increase!

Results and Benefits

At the end of this workshop, participants will
have the resources, understanding, and tools to:

  • Lower their stress and raise motivation levels
  • Deal with difficult people without manager or other interventions
  • Increase efficiency when working with difficult people
  • Save time otherwise lost on projects
  • Keep all team members focused on project goals
  • Begin and end difficult conversations without escalating the conflict
  • Work productively with upset, angry, or complaining people

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